Refund & Return Policy
Last Updated: July 9, 2026
At Story & Ink, every card is made especially for you. We stand behind our work and want you to love what you receive. That's why we offer a 100% satisfaction guarantee.
Our Guarantee
If you're not completely satisfied with your order, you may return your card within 14 days of delivery for a full refund of your product price.
Return Eligibility
To be eligible for a return, your card must meet the following conditions:
- Returned within 14 days of the delivery date
- Unused and in the original condition received
- Returned in the original packaging it was delivered in
What We Cannot Refund
Because our products are personalized and made to order, we are unable to accept returns or issue refunds for:
- Change of mind after the card has been used or written in
- Incorrect photos uploaded by the customer
- Customer spelling or personalization errors
- Incorrect shipping addresses provided by the customer
- Personal preference regarding the artistic style of the illustration
Please carefully review your order before completing your purchase.
How to Start a Return
- Email us at info@storyinkcards.com within 14 days of delivery
- Include your order number and reason for return
- We'll provide you with return instructions
- Ship the card back in its original packaging
Please note: Return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable.
Order Changes & Cancellations
If you need to modify or cancel your order, please contact us as soon as possible.
- Requests must be made within 2 hours of placing your order
- Once artwork production or printing has begun, orders cannot be canceled or changed
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with:
- Your order number
- Photos of the damaged or incorrect item
- Photos of the packaging (if applicable)
- A brief description of the issue
We will offer a replacement or full refund — no return required for damaged or incorrect orders.
Lost Packages
If your package is lost in transit, contact us and we'll work with the carrier to resolve the issue. If a package is marked as delivered but cannot be located, we will do our best to investigate and assist you.
Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 5–10 business days.
Contact Us
Story & Ink: info@storyinkcards.com