Privacy Policy
Last Updated: July 7, 2026
Story & Ink ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website or place an order, we may collect the following information.
Personal Information
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Name
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Email address
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Billing address
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Shipping address
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Phone number (if provided)
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Payment information (processed securely by our payment providers)
Order Information
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Uploaded photos
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Custom messages
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Names and personalization details
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Product selections
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Order history
Automatically Collected Information
We may automatically collect certain information when you browse our website, including:
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IP address
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Browser type
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Device information
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Pages viewed
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Time spent on our website
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Referring websites
This information helps us improve our website, customer experience, and marketing performance.
2. How We Use Your Information
We use your information to:
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Process and fulfill your orders
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Create your personalized products
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Communicate with you about your order
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Provide customer support
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Improve our website, products, and services
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Prevent fraud and unauthorized transactions
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Comply with legal obligations
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Send promotional emails if you have chosen to receive them
3. Customer Photos & Personalization
The photos and personalization details you upload are used to create, produce, and fulfill your personalized order.
We do not sell your uploaded photos or personal information.
Your uploaded content is retained only for as long as reasonably necessary to:
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Fulfill your order
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Provide customer support
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Maintain business records
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Comply with legal obligations
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Resolve disputes or enforce our agreements
4. Marketing Use of Completed Cards
We love showcasing examples of our work to inspire future customers.
Story & Ink may use photographs or digital images of the completed illustrated card or finished product for marketing and promotional purposes. These may appear on:
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Our website
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Social media platforms
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Advertisements
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Email marketing
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Printed promotional materials
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Other promotional channels
Whenever reasonably possible, we will crop, blur, or omit personal information such as names, uploaded photographs, custom messages, order details, or other identifying information before sharing completed cards.
We will never use or publish your original uploaded photographs by themselves for marketing purposes. Marketing use is limited to the finished illustrated card or product images.
If you prefer that your completed card not be used for promotional purposes, you may opt out by emailing info@storyinkcards.com before your order is completed or within 7 days of placing your order. We will honor all reasonable opt-out requests.
5. Cookies & Analytics
Our website may use cookies and similar technologies to:
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Remember your preferences
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Improve website functionality
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Analyze website traffic
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Measure marketing performance
You may disable cookies through your browser settings, although some features of the website may not function properly.
6. Third-Party Services
We use trusted third-party service providers to operate our business. These providers may process your information on our behalf.
Examples include:
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Shopify
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Payment processors
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Shipping carriers
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Email marketing providers
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Analytics providers
These providers receive only the information necessary to perform their services and are responsible for protecting your information in accordance with their own privacy practices.
7. Payment Information
Payment information is processed securely through our payment providers.
Story & Ink does not store your complete credit card or payment information on our servers.
8. Sharing Your Information
We do not sell or rent your personal information.
We may share information only when necessary to:
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Process payments
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Ship your order
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Provide customer support
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Operate our website and services
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Comply with legal requirements
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Protect our legal rights
9. Data Security
We take reasonable administrative, technical, and physical measures to help protect your personal information.
However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.
10. Your Rights
Depending on where you live, you may have the right to:
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Access your personal information
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Correct inaccurate information
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Request deletion of your personal information
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Request a copy of your personal information
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Withdraw consent for marketing communications where applicable
To exercise these rights, please contact us using the information below.
11. Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information directly from children under 13.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated Last Updated date.
13. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us:
Story & Ink
Email: info@storyinkcards.com